We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us at solvantigroup@hotmail.com as soon as possible with your order details and a description of the issue. Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund. Items must generally be returned in their original condition and may be subject to inspection before a refund or replacement is approved. Refunds, when approved, will be issued to the original payment method, and processing times may vary depending on your payment provider. Certain products may not be eligible for return or refund due to their nature. Customers are responsible for providing accurate order and contact information. Please contact us before sending any item back so that we can provide the appropriate return instructions.