Cozy Cat House

Shipping Policy

We work hard to process and ship every order as quickly as possible.

Order Processing

Orders are carefully processed and shipped within 1–3 business days. Once shipped, delivery typically takes 8–10 business days, depending on the destination and carrier.Customers will receive tracking information once the order has been dispatched, allowing them to follow the progress of their shipment.

Delivery Times

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, customs processing, or other circumstances outside our control.Business days do not include weekends or public holidays.

Tracking Information

Once your order has been shipped, you will receive tracking information using the contact details provided at checkout. Please allow some time for the tracking information to update after the package has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an incorrect address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check the tracking information first. If there has been no update for an extended period or you believe your package may be lost, please contact our customer support team so we can assist you.

Important Note Delivery estimates are not guaranteed and may be affected by factors beyond our control. By placing an order, customers acknowledge that shipping and delivery times may vary depending on the destination and carrier.

Our standard shipping timeframe remains: 1–3 business days for processing and 8–10 business days for delivery after shipment.